A decade across workforce development, nonprofit leadership, private sector HR, and consulting taught me one thing clearly: the symptoms that look like people problems almost always trace back to how the systems around them were built.
My work has included building an Employer Resource Network that increased employee retention by 80% for participating employers, designing and launching an organizational website recognized as best-in-class by the State of Michigan, and leading trauma-informed implementation adopted across five counties.
What sets my work apart is pattern recognition. Reading across disconnected platforms simultaneously, spotting where data doesn't reconcile, and tracing errors to their source. In my first five weeks working with one employer, a 27% benefits error rate surfaced across four systems that no one knew existed. That is not generalist HR. That is analytical work applied to the infrastructure most organizations take on faith.
As a certified professional coach with a background in organizational psychology and trauma-informed leadership, the combination means seeing both the structural problem and the human dynamics reinforcing it, which is why the solutions hold.
Pivot Consulting & Design was founded for the organizations that need this work most and do not have the capacity to do it internally. Small and mid-size employers navigating real complexity with limited infrastructure. That is where Pivot lives.
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